FAQs

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• Payment Pending - Currently awaiting or verifying your payment. If your order is stuck in this status please submit a photo of your payment.
• Processing - Your order has been paid for and is currently being prepared for shipment.
• Completed - Your order has been dispatched. An email with your tracking number will be sent to your inbox.
• Cancelled - Your payment was not located and therefore your order has been cancelled. *Our system may often miss payments due to delays. If you’ve sent a payment and have a cancelled status, please submit a photo of your payment.

If your order still says “Pending Payment” 24-48 hours after paying with Zelle/Credit, please submit a photo of your payment. *Be advised Credit unions often take an additional 24-48 hours to transfer funds. Cryptocurrency: If you paid with Crypto and your order status says “Cancelled”, this usually means the transaction has timed out or insufficient funds were sent due to Cryptocurrency fees/volatility. To resolve this issue please submit a photo of your payment.

All products are shipped in non-descript packaging. Please refer to our Shipping & Returns page.

We provide proper storage instructions on each product listing and on product labels for each product.

We can provide an MSDS for each product upon request. However, generally, it is assumed that you are trained in hazard risks and safety procedures. If you are not, it would be better not to purchase our products and refer to OSHA guidance on hazard safety. We also list the majority of our products’ LCSS on their corresponding product page. Please refer to the Terms of Use for further instructions on who our Products are intended to serve.

Every molecule has its own unique decomposition process. But let’s zoom out for a moment to provide a general understanding. Due to the second law of thermodynamics entropy is always increasing. On a long enough timescale most molecules are thermodynamically unstable. The molecules in our products are always degrading, albeit slowly. Eventually there will be a measurable decrease in potency. This can take several years with proper handling and storage. Changing the temperature of storage will affect the rate of degradation.

Let’s go over common scenarios.

1. If a product is exposed to lower than recommended temperature there will be no increase in rate of degradation, with the exception that a solution product may precipitate and thus lose uniformity.
2. If a product is exposed to higher than recommended temperature the rate of degradation will be accelerated. For illustration let’s say a product requiring room temperature storage is exposed to 115°F, in that case there may be an increase in the rate of decomposition but this may not be measurable without months of continued exposure. Meaning you could leave a product in heat for a few days and if after it is properly stored the shelf life will still be years.
3. If a product requires cold temperature storage, such as a deep freezer at –20°C, then the risk of degradation from high temperature exposure depends on the degree and duration and the presence of oxygen, moisture and sunlight. Oxygen, moisture and sunlight all produce free radicals and break chemical bonds that can accelerate degradation. Even so, less than 24 hours of human-tolerable temperatures will not substantially degrade any of the products we carry.